QSP™ – The Cleaning Industry’s #1 Quality Metric
Since 2002, Smart Inspect’s scoring metric, QSP™, has served as the definitive quality assurance metric.
Redefine Cleanliness with QSP
Learn why QSP, or Quality Success Percentage, is the best way to define “clean”.
Simple scoring method based on ISO standards
Efficient resource allocation
Compliance with industry standards (APPA, ISSA, LEED)
Customer confidence and transparency
Predictive analytics and smart data
Tailored solutions for diverse spaces
Benchmarking with your specific peers
Proven consistency for quality control
Precise Evaluation of Cleanliness
QSP provides a nuanced and accurate evaluation of cleanliness. By considering the total number of successfully cleaned items against the total items inspected, it offers a precise percentage that reflects the effectiveness of cleaning efforts. This accuracy is essential for ensuring a clean and healthy environment.
Simple Metric for Diverse Spaces
Although extremely simple to calculate and based on ISO quality standards, the QSP is the one metric for all reporting and stakeholder needs. Quality professionals can use the QSP to document cleanliness by building, floor, area, room, front-line staff, supervisor, campus, item, defect, and more. Simple checklists for service validation even convert to QSP. One language for all quality assurance needs.
Benchmark & Improve
With over 20 years of refinement and millions of data points from your exact peers, the QSP metric is all you need for continuous improvement. Cleaning operations can use QSP as a benchmarking tool, comparing scores over time to identify areas of success and areas that may require enhanced attention. This leads to a cycle of continuous improvement, raising cleanliness standards.
Transparency with QSP
In the custodial, janitorial and EVS industry, the customer experience in any facility is directly tied to the perceived cleanliness of spaces. QSP enhances transparency by providing a straightforward percentage that clients can easily understand. This transparency builds confidence, demonstrating a commitment to delivering quality cleaning services.